FAQs

Frequently Asked Questions

  1. How much is shipping and how long will it take?
    • Smartpac [ 2-7 working days ] – $4
      Tracking number provided. To be delivered to your doorstep.
    • FREE MAILING FOR ORDERS ABOVE $50
    • Why is my order cancelled? 
      • If we did not receive a notification for your order payment within 48 hours, we will cancel your order and release the stock for other customers. 
    • What if my item is lost in mail?
      • We strongly encourage registered mail so that we are able to track the package for you.
      • Do you ship overseas?
        • We do not currently. Hopefully in the near future! 
        • My item is damaged or has a defect, what should I do?
          • If it is found damaged/faulty within 7 days upon receiving the item, do drop us an email at masqueconcepts@hotmail.com.
            • When and where is your next pop-up stall?
              • We usually update our next pop-up on our Instagram page! Follow us and on your notifications!